Savan Kong
Savan Kong · Creator of Lightlux
The Creator

Savanrith
"Savan" Kong

Award-Winning Executive & DoD's First Customer Experience Officer

Savan Kong is the creator of Lightlux and an award-winning executive whose career sits at the intersection of defense, technology, and human-centered design. He served as the Department of Defense's first Chief Customer Experience Officer — leading enterprise-wide CX transformation for the nation's largest employer and earning the 2024 DefenseScoop Industry Leadership Award.

Before the CXO role, Savan was General Manager at Rebellion Defense, where he built mission-critical software for national security. Earlier, as a Digital Service Expert at the Defense Digital Service, he led rapid-response programs including Project Rabbit and the Basic Optical Biometric Analysis effort.

Savan's private-sector career is equally unconventional. He was the first employee at Redfin and co-author of the patented interactive map-based real estate search technology. He has held senior roles at Amazon, Kareo, Conenza, and BlogTalkRadio — always focused on building products that serve people with clarity, purpose, and measurable impact.

Lightlux grew directly from that cross-sector experience: a system for turning flat contact lists into persona-driven, signal-triggered campaigns — engineered for teams who can't afford to waste outreach on the wrong prospects.

2023–25
Chief Customer Experience Officer
U.S. Department of Defense · First in Role
2021–23
General Manager
Rebellion Defense
2019–21
Digital Service Expert
Defense Digital Service (DDS)
Earlier
First Employee & Patented Inventor
Redfin · Also: Amazon, Kareo, BlogTalkRadio, Conenza
2024
DefenseScoop Industry Leadership Award
For CX transformation at scale within DoD

Savan is also the author of the forthcoming memoir Half-Way Light, tracing three generations of American identity. He hosts Life Between Titles, a podcast exploring identity and purpose in the space between jobs, and Office Hours, focused on leadership and career navigation.

What Leaders Say

Trusted by the people who set the standard.

"The Department is incredibly fortunate that Savan chose to share his expertise with us. His quiet strength, generosity, and deep expertise made a lasting impact. He delivered — and the results of his leadership are just beginning to materialize."
Leslie Beavers
CIO, Department of Defense
"I requested him by name. He brings leadership, vision, technical acumen, and the drive to tackle even the hardest tasks. He left DoD in a better place — an energy-giver and one of the most innovative thinkers (and doers!) with whom I've ever served."
John Sherman
Former CIO, Department of Defense · Dean, Bush School, Texas A&M
"Savan is one of the best user experience and design experts I've ever had the pleasure to work with. With little feedback, he can fine-tune a vision into a complete user experience. His work consistently delights customers and enhances their experience."
Dan Rodrigues
Co-Founder & CEO, Tebra
"Savan is one of my favorite people and an incredible teammate — a leader, mentor, product manager, and all-around source of strength. Anyone would be lucky to work with, for, or near him."
Katie Savage
Secretary, Maryland Department of Information Technology

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